Privacy Policy

  1. Introduction
    Octave Insurance Agency ("we", "our", "us") operates https://www.octaveinsurance.net/ (the "Site"). We provide Medicare supplement, Medicare Advantage, and final expense insurance and related services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
  2. Information We Collect
    • Information you provide – Contact information: name, postal address, email address, phone number; application and eligibility details: date of birth, Social Security number (when required), health and Medicare information; payment and billing details where applicable; communications: messages, call notes, consent preferences, and uploaded documents.
    • Information collected automatically – Device and usage data: IP address, browser type, device identifiers, pages visited, and operating system; cookies and similar technologies to improve functionality and analyze traffic.
  3. How We Use Your Information
    • Provide and manage insurance products and services.
    • Process applications, verify identity, and enroll coverage.
    • Communicate via phone, email, or text.
    • Comply with legal and regulatory requirements.
    • Improve our Site and prevent fraud.
    • Send marketing communications with consent.
  4. Legal Basis for Processing
    Where applicable, processing is based on consent, contractual necessity, legal obligations, and legitimate business interests.
  5. Sharing and Disclosure of Information
    • Insurance carriers and partners.
    • Service providers and vendors.
    • Regulators or law enforcement when required.
    • Third parties at your request.
    • Business purchasers in mergers or sales.
    • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  6. Health Information and Sensitive Data
    Health and medical data is handled with heightened care and in compliance with applicable laws.
  7. Cookies, Tracking, and Analytics
    Cookies are used for functionality, analytics, and marketing. You may control cookies via browser settings.
  8. Marketing Communications and Opt-Out
    You may opt out at any time by following unsubscribe instructions or contacting us at Info@octaveinsuranceagency.com or (888) 918-3073.
  9. Data Security
    We use reasonable safeguards to protect personal information but cannot guarantee absolute security.
  10. Data Retention
    Data is retained as necessary to provide services and comply with legal obligations.
  11. Your Rights and Choices
    Depending on your jurisdiction, you may access, correct, delete, or restrict processing of your data.
  12. Children’s Privacy
    Our services are not directed to children under 13, and we do not knowingly collect their data.
  13. Links to Other Sites
    We are not responsible for third-party sites linked from our Site.
  14. Changes to this Policy
    We may update this Policy and post changes on the Site.
  15. SMS Communications and Consent
    We collect mobile phone numbers only when voluntarily provided. Users may submit inquiries or forms without providing a phone number or consenting to SMS communications. Where a phone number is provided, users may separately consent to receive transactional messages related to their inquiry or services requested, and marketing or promotional messages, through optional checkboxes on our forms. Message frequency may vary. Message and data rates may apply. Users may opt out at any time by replying STOP or request help by replying HELP. We maintain records of consent associated with form submissions in accordance with applicable laws.
  16. Contact Us
    • Octave Insurance Agency
    • Phone: (888) 918-3073
    • Email: Info@octaveinsuranceagency.com
    • Address: 160 W. Camino Real 836, Boca Raton, FL 33423